Privacy Policy

1. Introduction

PlanieWay ("we", "our", or "us") operates the PlanieWay mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account data — email address, username, and password when you create an account.
• Profile data — first name, last name, and optional profile picture.
• Trip data — trips, stops, routes, schedules, and notes you create within the Service.
• Payment data — billing information processed securely through our third-party payment provider (e.g. Stripe). We do not store full credit card numbers.
• Communications — messages you send to us via support channels.

2.2 Information Collected Automatically

• Device information — device type, operating system, unique device identifiers, and mobile network information.
• Usage data — pages viewed, features used, time spent, crash logs, and performance data.
• Location data — approximate location derived from your IP address; precise GPS location only when you explicitly grant permission.
• Cookies & similar technologies — see our Cookie Policy for details.

3. How We Use Your Information

• To provide, maintain, and improve the Service.
• To process transactions and send related billing notifications.
• To personalise your experience and deliver content relevant to your interests.
• To communicate with you about updates, promotions, or support.
• To monitor usage patterns and diagnose technical issues.
• To enforce our Terms of Service and protect against misuse.

4. Sharing of Information

We do not sell your personal data. We may share information with:

• Service providers — hosting, analytics, payment processing, and customer-support vendors who act on our behalf.
• Travel buddies — when you invite others to a trip, they will see your username and trip-related data you choose to share.
• Legal requirements — when required by law, regulation, or legal process.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Service. You may delete your account at any time from the Privacy & Safety section of your dashboard, which will trigger the deletion of your personal data within 30 days, subject to legal obligations.

6. Data Security

We implement industry-standard security measures — including encryption in transit (TLS) and at rest — to protect your data. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing activities.
• Request a portable copy of your data.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at [email protected].

8. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected data from a child under 16, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses) to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].